FAQs
Frequently Asked Questions
Answers to common questions about our services and how care begins
What services do you provide?
Our services include skilled nursing, private duty nursing, pediatric home care, personal care, home health aide services, companionship, and respite care. Availability depends on individual needs and agency capacity.
Do you care for children and adults?
Yes. We support children, adults, and seniors whose needs can be met through our available services.
What is the difference between nursing care and personal care?
Nursing care involves clinical assessment and authorized medical interventions. Personal care focuses on assistance with activities such as bathing, dressing, grooming, and daily routines.
Can family members participate in planning care?
Yes. Family members and authorized representatives may participate according to the client’s preferences and applicable decision-making authority.
Do I need a physician’s order?
Requirements depend on the service. Nursing services may require orders from an authorized healthcare provider. Our team will explain what is needed.
Do you accept insurance?
Contact us to confirm current payer participation and coverage requirements. Benefits, eligibility, and authorization must be verified for the requested services.
Is private pay available?
Please contact our team to discuss current payment options, rates, and service arrangements.
Do you offer overnight or extended-hour care?
Please contact us about your requested schedule. Availability depends on care needs, authorized hours when applicable, and staffing.
How quickly can services begin?
The start date depends on assessment, required documentation, applicable orders and authorizations, and staffing availability. Our team will discuss the anticipated timeline with you.
What areas do you serve?
Emma’s Health Services LLC is based in Philadelphia, Pennsylvania. Contact us to confirm availability at your address.
Can the care plan change?
Care needs are reviewed as circumstances change. Updates may require reassessment, new provider orders, or revised authorization.
What should I do in an emergency?
Call 911 for a medical emergency. Website messages and referral forms are not emergency communication channels.
Still have questions?
Our team is happy to help.